Refund & Return Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it.
• Unworn or unused.
• With tags, where applicable.
• In its original packaging.
• Supported by a receipt or proof of purchase.

To start a return, please contact us at info@elitano.ae.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, including:

• Perishable goods such as food, flowers, or plants.
• Custom products such as special orders or personalized items.
• Personal care goods such as beauty products.
• Hazardous materials, flammable liquids, or gases.
• Sale items, gift cards, or items purchased at discounted prices.

Please get in touch if you have questions or concerns about your specific item.

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.

If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.